Returns & Exchanges

At The Essence Vault, we want you to be completely satisfied with your fragrance; if you are not happy with your purchase, you can return your items within 30 days of delivery.

1

Check Eligibility

Ensure your items are in their original packaging, unused, and within the 30-day return window to qualify for a full refund.

2

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

3

Package and Ship

Securely pack your fragrance bottles to prevent breakage and use the pre-paid shipping label provided via our portal.

4

Receive Refund

Once our warehouse receives and inspects your return, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing